When a member becomes hospitalized as an inpatient due to an illness or injury while traveling 150 miles or more from home, either within or outside the contiguous United States, MedjetAssist will arrange air medical transport services to the hospital of the member's choice in their home country by a MedjetAssist authorized affiliate.
Members can receive travel assistance with foreign-language interpretation over the telephone when they are having difficulty communicating with local medical specialists by calling our toll-free number (800-963-3538 or call 205-595-6626 in the U.S., Canada or the Caribbean) or calling collect from anywhere in the world.
Members may send and receive emergency messages to and from relatives, friends and business associates toll free, 24 hours a day, through the MedjetAssist staff.
MedjetAssist provides contact information for certified attorneys in the areas in which these members are traveling. Telephone interpretation can be provided when necessary. The selection and payment of the attorneys are the responsibility of the members.
MedjetAssist will provide information regarding visa, passport and immunization requirements for foreign countries to which members will be traveling. For an additional cost, members may also receive services such as expedition or replacement of lost or stolen visas and passports.
In addition to providing travel, health and safety precautions for international destinations, members may also receive comprehensive pre-travel medical consultations for an additional fee.
In the unfortunate event of a member's death while traveling 150 miles or more from home, MedjetAssist will arrange and pay for all necessary government authorization, provide a container appropriate for transportation and return the remains to the member's place of residence for burial.
To discuss a problem or course of action, members can call our medical
department collect or use our toll-free number (800-963-3538 or call
205-595-6626 in the U.S., Canada or the Caribbean).
MedjetAssist is an authorized Indirect Air Carrier (IAC) utilizing the services of licensed Part 135 air carriers to meet your air ambulance transportation needs. MedjetAssist does not own, lease or operate any aircraft, and has no affiliation with any direct air carrier. As an IAC, MedjetAssist contracts for the provision of air transportation services in its own name and coordinates the provision of medical services for your flight. All flights are operated by licensed direct air carriers.
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