HOW TO CONTACT US
MedjetAssist travel medical protection members may call for assistance 24 hours a day, 365 days a year from around the world through either the MedjetAssist toll-free telephone number, or if necessary, collect from anywhere in the world. For a directory of special USA direct access numbers, visit the AT&T website at www.business.att.com/bt/dial_guide.jsp.
Medical, legal and special services are available whenever a MedjetAssist member is traveling 150 miles or more from his or her primary residence as listed on the enrollment form. Travel assistance information or referrals are available prior to departure or during a trip.
The MedjetAssist Corporate Office and Assistance Center is located at 3500 Colonnade Parkway, Suite 500, Birmingham, AL 35243 USA.
If hospitalized while traveling, have the following information available when you call us:
MedjetAssist is an authorized Indirect Air Carrier (IAC) utilizing the services of licensed Part 135 air carriers to meet your air ambulance transportation needs. MedjetAssist does not own, lease or operate any aircraft, and has no affiliation with any direct air carrier. As an IAC, MedjetAssist contracts for the provision of air transportation services in its own name and coordinates the provision of medical services for your flight. All flights are operated by licensed direct air carriers.
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