When and where serious medical emergencies occur are out of our control. Yet for some reason, when we imagine a medical situation, we tend to imagine being surrounded by family and friends, under the care of our own doctor. The numbers tell a different story. Serious accidents and illnesses can often happen away from home, leaving victims unprepared, frightened and alone. An urgent situation can quickly compound into a devastating upheaval of miscommunication and medical mishaps.
A MedjetAssist membership is your guardian, your protection and your peace of mind in a medical crisis. As the premier global air-medical transport membership program in the U.S., we provide a calm path through the chaos. If you are hospitalized more than 150 miles from home, MedjetAssist will facilitate getting you back to your home country hospital of choice from virtually anywhere in the world.
Medjet was the first to pioneer the air-medical transport membership concept in the United States in 1991. Our experience and connections all over the world have allowed us to assemble a specialized team of global air-medical transport affiliates. This vast network assures our members of the fastest response time possible.
At any one time, we have access to more than 250 available private air ambulances staffed with highly qualified pilots and specially trained emergency medical personnel ready to launch at a moment’s notice, from more than 50 locations worldwide. MedjetAssist has built an unparalleled foundation of trust, expertise and service commitment, and is proud to have had endorsements from the AARP, Safari Club International, American Academy of Dermatology, Andrew Harper’s Hideaway Report and the NFL Europe.
MedjetAssist has earned the reputation of providing comprehensive and flexible solutions in all situations we encounter. We do everything possible to ensure the safety and protection of our members. Whether it’s a simple medical question over the phone or a lifesaving transport around the world, we make sure that every MedjetAssist experience is one that ensures safety.
MedjetAssist representatives will provide contact information for doctors and hospitals in the area in which the member is traveling. Telephone interpretation can also be provided when necessary. The selection and payment of the medical provider remain the member's responsibility.
As soon as MedjetAssist is notified of a member's medical situation, the medical staff will establish communication with both the family and the local attending medical provider, obtain a full understanding of the situation and begin to monitor the member's condition. Medical professionals will stay in communication with the local medical personnel and relay necessary information to the member and his or her family or employer until the situation is resolved, and the member is either able to resume travel or a medical transfer is initiated.
Members can receive help with foreign-language interpretation over the telephone when they are having difficulty communicating with local medical specialists by calling our toll-free number (800-963-3538 or call 205-595-6626 in the U.S., Canada or the Caribbean) or calling collect from anywhere in the world.
Members may send and receive emergency messages to and from relatives, friends and business associates toll free, 24 hours a day, through the MedjetAssist staff.
MedjetAssist provides contact information for attorneys in the areas in which these members are traveling. Telephone interpretation can be provided when necessary. The selection and payment of the attorneys are the responsibility of the members.
In the unfortunate event of a member's death while traveling 150 miles or more from home, MedjetAssist will arrange and pay for all necessary government authorization, provide a container appropriate for transportation and return the remains to the member's place of residence for burial.
MedjetAssist is an authorized Indirect Air Carrier (IAC) utilizing the services of licensed Part 135 air carriers to meet your air ambulance transportation needs. MedjetAssist does not own, lease or operate any aircraft, and has no affiliation with any direct air carrier. As an IAC, MedjetAssist contracts for the provision of air transportation services in its own name and coordinates the provision of medical services for your flight. All flights are operated by licensed direct air carriers.
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