By John Gobbels, COO


UPDATED AS OF 3/20/2020 5:30 P.M. CST

Due to governmental restrictions imposed worldwide as a result of the Coronavirus, we regret that MedjetAssist and MedjetHorizon services continue to be heavily restricted in a growing number of countries and territories, and in some areas, suspended.

Please be aware that:

  • Medjet cannot transport a member infected with the Coronavirus. Transportation and repatriation of diagnosed, or potentially infected, patients has so far been controlled by the CDC and U.S. Department of State.
  • We can neither break nor override a government ordered (U.S. or “host country”) medical quarantine.
  • We are not permitted to go into a “host” country or territory that will not allow our entry or may deny our departure. Medjet Rules & Regulations state that Medjet cannot enter a country that has a travel ban (U.S. Department of State Level 4), however, Medjet may be able to assist members in certain countries and territories, despite the U.S. Department of State Global Level 4 announcement, for non-COVID related issues, on a case by case basis and in adherence to all applicable restrictions.  Variable restrictions and required permit processing may significantly delay transport service timing.
  • If the status of a country or territory changes while a member is traveling, there is no “grandfathered in” benefit that applies. Services are based on current variables and status.

Our priority is to serve our members and help protect them, and we are doing our best under extreme circumstances. Medjet is monitoring all updates from multiple health and government sources, including the Centers for Disease Control and Prevention, the National Institutes of Health, the U.S. Department of State, U.S. Customs and Border Protection and the Department of Homeland Security, as well as international travel, transportation and quarantine restrictions in affected countries.

Please note that Medjet service limitations on chronic airborne pathogens, and limitations in regards to U.S. Department of State (Level 3 Travel Advisories and Level 4 Travel Bans), have been in place predating 2010. Biosafety Class 3 restrictions (including Coronaviruses) have been in place since 2014.

A full set of MedjetAssist and MedjetHorizon membership Rules and Regulations are always available on our website, and you may contact us prior to your travels if you have any specific questions or concerns.

For Medical Issues, questions or assistance please contact Medjet at 1-800-527-7478 or collect at 205-595-6626.

For Crisis Assistance / MedjetHorizon issues or questions please contact FocusPoint International at 1-619-717-8549.


If you are currently in a quarantined or restricted area, the US State Department contact for emergency assistance is:


For more information on the Coronavirus, and official updates on areas affected, below is a link to the CDC:


Canadian Members can find updates here:


The listed email contact for Canadians is: