Global Privacy Policy MEDJET Assistance, LLC
MEDJET Assistance, L.L.C. d/b/a MedjetAssist (“MEDJET”) recognizes that privacy is important to you. MEDJET wants you to know how it collects, protects, uses, and discloses information about you. This Privacy Statement describes the privacy practices of MEDJET for information that we collect:
- • through our website, https://medjet.com (“the Website”), operated by MEDJET from which you are accessing this Privacy Statement
- • through the software applications made available by MEDJET for use on or through computers and mobile devices (“Apps”)
- • through our social media pages that MEDJET controls from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”)
- • through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with MEDJET
- • through offline interactions with MEDJET
Collectively, MEDJET’s Website, the Apps, and its Social Media Pages are “Online
Services.” The “Online Services” together with offline channels of interaction are
collectively referred to as “the Services.” By using the Services, you agree and consent
to the Terms and Conditions of this Privacy Statement.
This Privacy Statement does not address, and MEDJET is not responsible for, the
privacy practices associated with the websites or services of any third parties to which
you may hyperlink from the Services. MEDJET’s Website provides links to other
websites and third parties for your convenience only. MEDJET is not responsible for the
privacy practices or content of non-MEDJET websites or services to which you may
hyperlink. MEDJET has no control over, and are not responsible for, any third party’s
collection, use, and/or disclosure of your Personally Identifiable Information. Moreover,
MEDJET is not responsible for the collection, security, use, and disclosure of other
organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app
developer or provider, social media platform provider, operating system provider,
wireless service provider, or device manufacturer, with respect to information you
disclose about you through the Apps or MEDJET’s Social Media Pages. MEDJET
encourages you to review the privacy practices of linked websites and other services to
understand how they collect, use, and disclose information.
This Privacy Statement explains MEDJET’s privacy practices. The following shall not,
however, be construed as a contractual promise, and MEDJET reserves the right to
amend it at any time without notice and at its sole discretion. Any changes will become
effective when we post the revised Privacy Statement on the Website. Your use of the
Services following these changes means that you accept the revised Privacy Statement.
Any information that is collected via the Services is covered by the Privacy Statement in
effect at the time such information was collected. If we make any material changes to
this Privacy Statement, including any change that we propose that will have retroactive
effect, we will notify you of those changes by posting them on the Website, and we will
revise the “Effective as of” date above to indicate when those changes were made.
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION
“Personally Identifiable Information,” as described in U.S. privacy law, is information that
can be used on its own or with other information to identify, contact, or locate a single
person, or to identify an individual in context.
“Personal Data,” as described in Europe’s General Data Protection Regulation (GDPR)
is “any information relating to an identified or identifiable data subject.”
Collectively, Personally Identifiable Information and Personal Data are referred to in this
Privacy Statement as “Personally Identifiable Information.”
Examples of Personally Identifiable Information that MEDJET collects are as follows:
- •Name, spouse’s name (if applicable), names and ages of your children, and if 19 or older, whether he/she is a full-time student (if applicable)
- •Address
- •Telephone number
- •Email address
- •Date of birth
- •Gender
- •MEDJET membership number (if applicable)
- •IATA number and inclusion in a consortia (if applicable)
- •Last four digits of your credit card number, its security code, and its expiration date
- •Cookie ID
- •IP address
If you submit any Personally Identifiable Information about people other than yourself,
you represent that you have the authority to do so, and you permit MEDJET to use the
information in accordance with this Privacy Statement.
HOW MEDJET COLLECTS PERSONALLY IDENTIFIABLE INFORMATION
MEDJET collects Personally Identifiable Information in a variety of ways:
- •Online Services: MEDJET collects Personally Identifiable Information when you
apply for Membership on our Website or communicate or otherwise connect with
MEDJET such as by emailing us; filling out the Contact form; talking with us via
our online chat services; posting to Social Media Pages; signing up for an
e-Newsletter, special offers, or renewal reminder emails; or participating in a
survey, contest, or promotional offer.
- •Cookies. MEDJET collects certain data from cookies, which are pieces of data
stored directly on the computer or mobile device that you are using. Cookies
allow MEDJET to collect data such as browser type, time spent on the Online
Services, pages visited, referring URL, language preferences, and other
aggregated traffic data. We use the data for security purposes, to facilitate
navigation, to display data more effectively, to collect statistical data, to
personalize your experience while using the Online Services, and to recognize
your computer to assist your use of the Online Services. We also gather
statistical data about the use of the Online Services to continually improve design
and functionality, understand how they are used, and to assist us with resolving
questions. Cookies also allow us to select which advertisements or offers are
most likely to appeal to you and display them while you are using the Online
Services or to send marketing emails. We also use coolies to track responses to
online advertisements and marketing emails.
You can choose whether to accept cookies by changing the settings on your
browser or by managing your tracking preferences. If, however, you do not
accept cookies, you may experience some inconvenience in your use of the
Online Services. For example, we will not be able to recognize your computer,
and you will need to log in every time you visit. You also will not receive
advertising or other offers from us that are relevant to your interests and needs.
Like many other websites and online services, we do not currently alter our
practices when we receive “Do Not Track” signals.
- •Your IP Address: We collect your IP address, a number that is automatically
assigned to the computer that you are suing by your Internet Service Provider
(ISP). An IP address is identified and logged automatically in our server log files
when a user accesses the Online Services, along with the time of the visit and
the pages that were visited. We use IP addresses to calculate usage levels,
diagnose server problems, and administer the Online Services. We also may
derive your approximate location from your IP address.
- •Offline Interaction: MEDJET collects Personally Identifiable Information when
you or someone on your behalf calls us on the telephone; when you or someone
on your behalf sends us a facsimile; when you send us Personally Identifiable
Information through the mail; or when you or someone on your behalf interacts in
person with a MEDJET representative.
Membership Service Center: MEDJET collects Personally Identifiable
Information over the telephone when you or someone on your behalf calls
MEDJET.
- •Third-Party Vendors: MEDJET collects Personally Identifiable Information from
companies to which we may pay a commission for their services.
Authorized Licensees: MEDJET collects Personally Identifiable Information
when we enter into a license or similar agreement to sell goods and services
under a MEDJET brand...
- •Strategic Business Partners: MEDJET collects Personally Identifiable
Information from companies with which we partner to provide you with goods,
services, or offers based on your experiences or that we believe will be of
interest to you.
- •Other Sources: MEDJET collects Personally Identifiable Information from other
sources, such as public databases, joint marketing partners, and other
third-parties.
COLLECTION OF OTHER DATA
Information that does not reveal your specific identity or that does not relate to a specific
individual is referred to generally in U.S. and in European privacy law as “other data.” In
this Privacy Statement, such information shall also be referred to collectively as “Other
Data.” Other Data includes the following:
- •Browser and electronic device data
- •Data collected through cookies, pixels, and other technologies
- •Demographic data and other data provided by you
- •Aggregated data
HOW MEDJET COLLECTS OTHER DATA
MEDJET collects Other Data in a variety of ways:
- •Your browser or electronic device. We collect certain data through your
browser or automatically through your electronic device such as your Media
Access Control (MAC) address, screen resolution, operating system name
and version, device manufacturer and model, language, internet browser type
and version, and the name and version of the Online Service (such as the
Apps) you are using. We use this data to ensure that the Online Services
function properly.
- •Pixel Tags and other similar technologies. We collect data from pixel tags,
which are used with some Online Services to, among other things, track the
actions of users of the Online Services (including email recipients), measure
the success of our marketing campaigns, and compile statistics about usage
of the Online Services.
- •Analytics. We collect data through Google Analytics, ADARA, and Hotjar,
which use cookies and technologies to collect and analyze data about use of
the Online Services. These services collect data regarding the use of other
websites, apps, and online resources.
- •Aggregated Data. We may aggregate data that we collected. This
aggregated data will not personally identify you or any other user.
USE OF PERSONALLY IDENTIFIABLE INFORMATION AND OF OTHER DATA
We use Personally Identifiable Information and Other Data to provide you with the
Services, to develop new offerings, and to protect MEDJET and our members as
described in this Privacy Statement. In some instances, we will request that you
provide Personally Identifiable Information or Other Data directly to MEDJET. If you do
not provide the information we request, or prohibit us from collecting such data, we may
not be able to provide the requested Services.
We use Personally Identifiable Information and Other Data for our legitimate business
interests including the following:
- •To provide you with the Services you request. We use Personally Identifiable
Information and Other Data to provide Services you request including registering
you to become a member, renewing your membership, and arranging a
transport.
- •To manage our contractual relationship with you. We use Personally
Identifiable Information and Other Data to manage our contractual relationship
with you because MEDJET has a legitimate interest to do so and/or to comply
with a legal obligation. More specifically:
- •To personalize the Services according to your preferences. We use
Personally Identifiable Information and Other Data to personalize the
Services and to improve your experience by customizing your experience
according to your personal preferences and by presenting offers tailored
to your personal preferences.
- •To communicate with you about services according to your personal
preferences. We use Personally Identifiable Information and Other Data
to send you marketing communications and promotional offers as well as
periodic customer satisfaction, market research, or quality assurance
surveys.
- •Business Purposes. We use Personally Identifiable Information and Other
Data for data analysis; audits; security; developing new services;
enhancing, improving, and/or modifying our Services; identifying usage
trends; determining the effectiveness of our promotional campaigns; and
operating and expanding our business activities.
RIGHT TO WITHDRAW YOUR CONSENT
If you have given MEDJET consent in relation to particular processing or activities, you
can withdraw your consent at any time by contacting us as indicated herein.
DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER DATA
We do not rent or sell your Personally Identifiable Information or Other Data.
MEDJET’s goal is to provide you with the Services, and to do so, we share your
Personally Identifiable Information and Other Data with the following:
Service Providers: MEDJET discloses Personally Identifiable Information and Other
Data to third-party service providers for the purposes described in this Privacy
Statement. Examples of service providers include medical transport affiliates and
companies that provide data analysis, payment processing, information technology and
related infrastructure provision, customer service, email delivery, marketing, auditing,
and other services.
Strategic Business Partners: MEDJET discloses Personally Identifiable Information and
Other Data to strategic business partners who provide goods, services, and offers that
enhance your experience or that we believe will be of interest to you. By sharing such
information and data with the strategic business partners, MEDJET is able to make
personalized services and unique experiences available to you.
Corporate Reorganization: MEDJET may disclose or transfer your Personally
Identifiable Information and Other Data to a third party in the event of any
reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of
all of any portion of MEDJET, assets, or stock (including bankruptcy or similar
proceedings).
Advertisers’ and Other Third Parties’ Use of Cookies: Advertisers and third parties that
deliver ads to you on the Website may place or recognize a unique cookie on your hard
drive. These types of non-MEDJET cookies are known as “third-party cookies.”
Advertisers and third-party advertising partners may use third-party cookies in order to
collect information about you, which may include how many times you have seen their
ads or whether you have interacted with an ad. They may also use third-party cookies to
provide you with interest-based advertising. Most major web browsers provide uses with
the option to accept or to reject third-party cookies. The use of third-party cookies is not
covered by this Privacy Statement.
OTHER USES AND DISCLOSURES
MEDJET will use and disclose Personally Identifiable Information as we believe
necessary or appropriate: (a) to comply with applicable law, including laws outside your
country of residence; (b) to comply with legal process; (c) to respond to requests from
public and government authorities, including authorities outside your country of
residence, and to meet national security or law enforcement requirements; (d) to
enforce our Rules and Regulations; (e) to protect our operations; (f) to protect the rights,
privacy, safety, or property of MEDJET, you, or others; (g) to allow MEDJET to pursue
available remedies or limit the damages we may sustain.
MEDJET may use and disclose Other Data for any purpose, except where not allowed
under applicable law. We may combine Other Data with Personally Identifiable
Information in some instances (such as your name with your location), and if we do,
MEDJET will treat this combined information as Personally Identifiable Information for
as long as it is combined.
COLLECTION OF PROTECTED HEALTH INFORMATION
Generally speaking, “protected health information,” as described in HIPPA (Health
Insurance Portability and Accountability Act), is information, including demographic
information, which relates to:
- •the individual’s past, present, or future physical or mental health or
condition
- •the provision of health care to the individual
- •the past, present, or future payment for the provision of health care to the
individual and that identifies the individual or for which there is a
reasonable basis to believe can be used to identify the individual
Protected health information includes many common identifiers (e.g., name, address,
birth date, Social Security Number) when they can be associated with the health
information listed above.
“Sensitive personal data, “as described in Europe’s General Data Protection Regulation
(GDPR) is personal data pertaining to information about health and biometric data.
Sensitive personal data includes your national identification number, such as your
passport and/or VISA.
Collectively, protected health information and sensitive personal data are referred to in
this Privacy Statement as “Protected Health Information.”
HOW MEDJET COLLECTS PROTECTED HEALTH INFORMATION
MEDJET collects Protected Health Information in a variety of ways when you supply
such information to us via:
- •Online Services: MEDJET collects Protected Health Information when you
apply for Membership on our Website and when you communicate or otherwise
connect with MEDJET such as by emailing us or talking with us via our online
chat services.
- •Offline Interaction: MEDJET collects Protected Health Information when you or
someone on your behalf calls us on the telephone; when you or someone on
your behalf sends us a facsimile; when you send us Protected Health Information
through the mail; or when you or someone on your behalf interacts in person with
a MEDJET representative.
- •Membership Service Center: MEDJET collects Protected Health Information
over the telephone when you or someone on your behalf calls MEDJET.
USE OF PROTECTED HEALTH INFORMATION
We use Protected Health Information as set forth in MEDJET’s “Notice of Privacy
Practices with Regard to Medical Information About You.” Click here.
CHOICES AND ACCESS
You have choices when it comes to how we use your Personally Identifiable
Information. MEDJET wants to ensure that you have the information necessary to
make the choices that are right for you.
If you no longer want to receive the e-Newsletter or marketing-related emails, you may
opt out by clicking on the “update subscription preferences” link at the bottom of the
e-Newsletter or by following the instructions in any such email you receive from
MEDJET. We will try to comply with your request as soon as reasonably practicable.
If you opt out of receiving marketing emails from us, we may still send you important
administrative messages from which you cannot opt out.
HOW YOU CAN REQUEST ACCESS, CHANGE, DELETE, RESTRICT USE OF, OR OBJECT TO PROCESSING OF YOUR PERSONALLY IDENTIFIABLE INFORMATION OR PROTECTED HEALTH INFORMATION
If you would like to access, change, delete, restrict the use, or object to the processing
of your Personally Identifiable Information that you have previously provided to
MEDJET, or if you would like to receive an electronic copy of your Personally
Identifiable Information for purposes of transmitting it to another company (to the extent
these rights are provided to you by law), please contact MEDJET via email
privacy@medjet.com or by mail as follows:
PRIVACY OFFICER
3075 Healthy Way
Birmingham, Alabama 35243
In your request, please state specifically what Personally Identifiable Information you
want to access, change, delete, restrict use of, or object to. For your protection, we only
fulfill requests for the Personally Identifiable Information associated with the particular
email address that you use to send us your request.
As for Protected Health Information, if you would like MEDJET to review, correct,
update, suppress, restrict, or delete such information or if you would like to receive an
electronic copy of your Protected Health Information for purposes of transmitting it to
another company (to the extent this right to data portability is provided to you by law),
please refer to MEDJET’s “Notice of Privacy Practices with Regard to Medical
Information About You.” Click here.
For your protection, we may need to verify your identity before fulfilling your request(s).
We will try to comply with you request(s) as soon as reasonably practicable and
consistent with applicable law.
NOTE: MEDJET often needs to retain certain Personally Identifiable Information, Other
Data, and/or Protected Health Information for record keeping purposes and/or to
complete transactions that you began prior to requesting the change or deletion. There
may also be residual Personally Identifiable Information, Other Data, and/or Protected
Health Information that will remain within our databases and other records that will not
be removed. Additionally, there may be certain information that we may not allow you
to review for legal, security, or other reasons.
RETENTION
MEDJET will retain your Personally Identifiable Information for the period necessary to
fulfill the purposes outlined in this Privacy Statement, and your Protected Health
Information for the period necessary to fulfill the purposes outline in the “Notice of
Privacy Practices with Regard to Medical Information About You,” unless a longer
period of time is required or permitted by law. The criteria used to determine the
retention periods include the following:
- •The length of time we have an ongoing relationship with you and provide you
with the Services (for example, as long as you are a MEDJET member)
- •Whether there is a legal obligation to which we are subject (for example, certain
laws require MEDJET to keep records of your transports for a certain period of
time before we can delete them)
- •Whether retention is advisable considering our legal position (such as for statutes
of limitations, litigation, or regulatory investigation)
USE OF THE SERVICES BY MINORS
The Services are not directed to individual under the age of 13, and we request that
they do not provide to us Personally Identifiable Information through the Services.
The only information collected by us about your child is information that you deliberately
provide as his/her parent in order to become a member of MEDJET or to renew a
MEDJET membership. The only information you may be asked to provide is your
child’s name and date of birth, and if he/she is 19 or older, whether that child is a
full-time student.
CROSS-BORDER TRANSFER
MEDJET provides the Services globally. Sharing information and data cross-border is
essential to the Services so that you receive the Services wherever you are in the world.
Consequently, we will transfer Personally Identifiable Information, Other Data, and
Protected Health Information collected in connection with the Services to entities in
countries where data protection standards may differ from those in the county in which
you reside. By using the Services, you acknowledge and understand that we transfer
your Personally Identifiable Information, Other Data, and Protected Health Information
globally.
In certain circumstances, courts, law enforcement agencies, regulatory agencies, or
security authorities in those other countries will be entitled to access your Personally
Identifiable Information, Other Data, and Protected Health Information.
SECURITY
MEDJET seeks to use reasonable organizational, technical, and administrative
measures to protect Personally Identifiable Information and Protected Health
Information. Unfortunately, no data transmission or storage system can be guaranteed
to be 100% secure. If you have reason to believe that the security of your account with
MEDJET has been compromised, please notify MEDJET immediately as set forth in the
“Contact” section below.
LEGAL NOTICES OF TERMS AND CONDITIONS
The Website and all elements thereof are provided on an “as is” basis without warranty
of any kind, express or implied. MEDJET makes no warranties or representations as to
the accuracy of the content contained on the Website or that the information presented
on the Website is current or up-to-date. MEDJET does not warrant that the Website will
operate or perform in a manner that is uninterrupted or error-free or that the Website or
host server will be maintained free of viruses or other harmful code.
Neither MEDJET nor any of its employees or agents shall be held liable for any
improper or incorrect use of the information described and/or contained in MEDJET’s
Website and assume no responsibility for anyone’s use of the information.
Under no circumstances, and regardless of legal theory, whether in tort, contract, or
otherwise, will MEDJET or any of its employees, agents, or affiliates be liable to you or
any other party for any direct, indirect, special, incidental, punitive, or consequential
damages, however caused, and regardless of character, including, without limitation,
any damages arising in any way out of the use of the Website including, but not limited
to, those caused by any failure to process an application for enrollment or renewal, the
failure to process a credit card payment, failure of performance, error, omission,
interruption, deletion, defect, delay in operation or transmission, communication line
failure, computer virus, the loss of data from or the failure or malfunctioning of your
computer, theft or destruction or unauthorized access to, alteration of, or use of record.
Construction of the disclaimers herein and resolution of all disputes arising out of same
are governed exclusively by the laws and by the courts of the State of Alabama. The
laws of the State of Alabama shall apply to all uses of this data and the Website.
CONTACT
If you have any questions about our Privacy Statement, please contact MEDJET via
email privacy@medjet.com or by mail as follows:
PRIVACY OFFICER
3075 Healthy Way
Birmingham, Alabama 35243
Because email communications may not be 100% secure, do not include Protected
Health Information, credit card number, or social security number.